About Us

Metal Mart - Store Policies

SPECIAL ORDERS

Items in this catalog may not be in stock at all stores. Non-stock special orders require a minimum 25% down payment. Unpaid balance is due upon receipt of material. Due to space concerns, special orders not picked up within 30 days of certified mail notification will be sold and any monies on deposit will be forfeited. Metal Mart is not responsible for weather or storage damage on special orders not picked up within 5 days of receipt at our store. Local building code compliance is the sole responsibility of the customer. Metal Mart makes every effort to comply with scheduled deliveries, but will not be held responsible for any loss or damages resulting from unforeseen delivery delays.

RETURN MERCHANDISE

Items may sometimes be returned within 60 days if it is in its original condition, accompanied by an original sales receipt, and its suitability for resale accepted by the Store Manager. There will be a Restocking Charge on all returns with the amount to be determined by the local Store Manager. Refunds over $50 must be sent from our corporate accounting office. There are no returns on special trim.

WARRANTIES

All warranted panels come with a 5, 20,30, or 40 year limited finish warranty. Proper storage, handling and installation procedures must be followed. Failure to do so may void warranty. All non-warranted panels are sold as is, with no warranty expressed or implied. Consult your local Store Manager for specific details.

TERMS

We are essentially a cash-and-carry business, however, we welcome Visa, MasterCard, American Express and Discover credit cards. Personalized checks, with proper identification, will be accepted from established customers. Checks in excess of certain amounts will have to be verified. No two party or temporary checks will be accepted. Credit account applications are available from your local Store Manager. Prices and product specifications in this catalog are subject to change.

PACKAGING CHARGES

There will be a minimum charge of $3.00 when a store bands your material. When more than three bands are used, each additional band required is $1.00. If wood blocking is used, there will be an additional charge of $1.00 per block. These charges will be waived on orders in excess of $2,500.

COUNT DISCREPENCIES

Metal Mart personnel make every effort to fill your order as accurately as possible, but the intricate nesting of panels and purlins can create occasional shortages and overages. We encourage every customer to double check our counts to verify accuracy. Once a load leaves our yard, the sale is final and there are no adjustments.

LOADING

Material loading is provided as a courtesy to our customers. Metal Mart is in no way responsible for the road worthiness of our customer's vehicles or trailers. Once material is loaded, it is your responsibility for transporting your purchase safely. Metal Mart does not tie down loads so bring your own tie downs.

PANEL SHEARING

Metal Mart uses a hydraulic panel cutter in most locations. These cutters are used to straight cut custom lengths from stock length panels. Please allow 1/4" dimension tolerance when utilizing this service. Panels may be special ordered cut to length when closer tolerances are required.

CONTRACTOR REFERRALS

Metal Mart is a supplier of materials only. Metal Mart does not engage in, nor is responsible for, the general contracting or proper installation of any materials. Metal Mart does not endorse or recommend specific contractors for installation, nor does Metal Mart guarantee the work of any person. Any contractor's names provided by Metal Mart are offered only as a convenience to our customers, and we strongly suggest checking references before selecting a contractor.